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The Definitive Guide to Professional Behavior
Whether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format.
"If you are looking for practical guidelines on how to conduct yourself in a business situation, what behaviors you need to use to get ahead, and how to be sure that you do not offend others, read this book!" -- MADELINE BELL, President and COO, The Children's Hospital of Philadelphia
"Pachter has once again done an excellent job at highlighting some key tools to succeed in leadership and how to conduct yourself in the workplace." -- JOSEPH A. BARONE, PharmD, FCCP, Acting Dean and Professor II, Rutgers University, Ernest Mario School of Pharmacy
"The pragmatic advice Barbara offers is sure to meaningfully help people be more confident and effective in multiple business situations." -- ELIZABETH WALKER, Vice President, Global Talent Management, Campbell Soup Company
“Readable, well-organized . . . presents practical, sound advice on the most common situations involving business etiquette: communication, body language, dress, dining, telephone, and cell phone use, making presentations, job interviewing, and many other essentials. Recommended. All business collections and readership levels.” -- CHOICE- Sales Rank: #27770 in Books
- Published on: 2013-07-30
- Released on: 2013-07-30
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .60" w x 7.00" l, .75 pounds
- Binding: Paperback
- 256 pages
About the Author
BARBARA PACHTER is president of Pachter & Associates. She is an internationally renowned business etiquette and communications speaker, coach, and author who has delivered more than 2,100 seminars throughout the world. For more information, visit www.pachter.com.
Most helpful customer reviews
11 of 13 people found the following review helpful.
Mind your manners still applies
By Janet K Hoadley
One might initially think that a book like this isn't needed. Looking around the business world shows it is, and for some should be required reading.
From tips like dining (BMW keeps your water in the right place!) to the obvious don't talk negative about the boss on social media, the lack of manners some professionals express is not professional.
As I read the copy I received from NetGalley, I thought of my peers in the agriculture world and thought overall we're a pretty good group of people. I've seen others in airports and travel situations that could use this book.
Looking and acting your best comes across in attitude. How we present ourselves goes beyond what we say. Common courtesy please and thank you make a difference, but this book goes beyond that. Working a room, ordering wine, handling detractors during presentations - it's covered here. The cell phone and headset advice should be required reading!
It's an easy read with action points throughout. Those who heed common courtesy get further because they find more doors open. Worth the money and time to read and implement.
6 of 7 people found the following review helpful.
The book has very short chapters for easy reading but everything being talked about seems too brief ...
By greenisland
The book has very short chapters for easy reading but everything being talked about seems too brief for my needs. Things being talked about in the book also seem very fragmented. I guess It may be suitable for people who already knew the essentials of business etiquette and just need a book as a reminder. I am glad that I also bought "Business Class" by Jacqueline Whitmore which has more details and explains everything very clearly.
5 of 6 people found the following review helpful.
Great, useful book !
By Claudio Steinmeyer
Almost a must for today's social-economic challenging times.
Someone told me recently: reading about etiquette?, who cares, we’re in the casual times.
I said may be, but in my opinion, today’s business world is driven by decision makers, global players, policy makers, VIP enterprises, think-tanks and other key actors that do care. And I want my friends, colleagues, customers, members of family and of course myself to move so close as possible around that small segment. And to do so, you need to know the etiquette rules.
Written in a pleasant, sometimes humorous way, with clever and easy-to-implement tips. A broad experience of Ms. Barbara Pachter and her collaborator Denise Cowie backrounds the theory.
As an Ariadne'e thread, Ms. Prachter seeks along her book to cause the enthusiasm of the reader, the job seeker, the candidate for a promotion, etc., for learning the key factors on etiquette.
Problems like the lack of confidence, the “putting-yourself-down” symptoms are well described along recommendations on how try to fix them.
Claudio Steinmeyer
Psychoanalyst-Berlin, GERMANY
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